Three New Tricks to Improve Sales Performance – A Marketing Coach Casebook
Some years ago in Australia, I worked as a consultant for a big killjoy coach to set the end of a successful Australian consumer electronics marketing operation. I worked with them for three years, twice a year, traveling the country, four states, making their sales training.
The first trip was easy, technically based orders, and is still teaching now. What should I do another, and the third and fourth time around? The things that I discovered the work would probably be for you today.
Tip 1: Get the customer to say what he wants from you.
I decided to ask a customer. I called the number one retailer of consumer goods in Australia, this guy is a living legend.
“How many sales representatives to deal with you professionally?”
“Nothing, I’ve never met one.” The response was overwhelming.
“Would you invest an hour is a group of sales representatives how to do business with you?”
“Yes.” their response was immediate and I visited him on set.
In due time came and came into my classroom. The students were impressed and a little afraid of having to find and listen to the great man.
An hour passed rebuke to all sales representatives to make mistakes and I am sure that the list has not changed. A small sample:
• treated as a consumer ..
• The Total Focus function of the product – we have an X and Y and Z and its great.
• Not understanding the most fundamental question: “How could this man make money from the sale of my product?
• Lack of interest in my company.
• I have no idea how to configure a range of products, and position its brand strategy in E minor.
He spent the second hour to tell them how to sell. It was the training session in the sale easier than ever “ran.”
They were sorry, neglected, dissatisfaction of many when he finished, so it gave them a consolation prize as the largest single order that the office had ever received. Beer over this afternoon? You bet.
The strategy is still working two years later. So if you sell to retailers, to try. It’s free, and customers can not resist the opportunity to tell marketers what hurt.
You can do it yourself, and I offer. It is a great way to build relationships with customers. I bet you will get an increase in sales. You may have to adapt the approach to your business.
If you are a merchant, why not bring a dissatisfied customer to come and tell your people what happened and what the customer really wanted. You may have to give them a gift, but if one takes into account the additional sales you make, is the formation at low prices.
The host company, you get the client on their side, giving them the opportunity to explain to staff how they feel when faced with a system that can not or attitude.
Tip 2: A field day is three behind the counter.
The easy way to know what your sales people really need to learn is to have a field day with them.
As I did so I’ll make sure I was introduced as the new guy, new to the business and learn how to find my way. I would say very little, just hello and goodbye. I listen and watch and take my mental notes.
The hardest part was the support and strength to do the sale myself.
When we left for the next call, I would like to ask the seller why.
• When she says that what we really are looking for? What did you say? Why? What happened next?
• Why do you say no?
This sidewalk • Conference joke works better when things could have been done differently or better.
One day I was in a renewed vision of the behavior of sellers, their doubts, fears and blindness of the circumstances and signs of customer buying. There was enough material to work on two or three days of real training. And my credibility has increased because it was real, his world, and I could not only to teach.
The bonus is that the discipline of listening taught me that customers really wanted.
Trick has 3 Self-image
If you work with a team of sales for a period of time, you will see that self-image of a seller is reflected in his personal appearance. As his personal appearance to improve their performance.
I coached a talented salesman for a period of two years. At first it was really hard rough diamonds. Slightly scruffy shoes, unpolished, jacket and trousers, tie and slightly crowded. His speech was flawed, with the excessive use of jargon, and the question about the lack of competition. He was too friendly with some clients, and ill at ease with others. He was so professional and behaved. But he could sell.
Gradually, I saw her change in appearance. It has invested in a nice suit and tie and shoes match. There were regular pruning. He changed his speech to the elimination of slang. As the self-image needs to improve its clients treated with more respect. He was asked his opinion and responded to their suggestions. Its sales have improved. He worked hard to understand your business and make suggestions on how they could get their product for higher profits.
The last time I saw looked good, sounded great and was the strengthening of management at sales very quickly. He was not in sales skills, these were not. It was the image of independence and self-confidence.
The moral of this story is that all you can do to build self-confidence of a person will be profitable sales.
We hope you find these ideas useful and can work in a way to implement them in your business.
